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FAQs
Some helpful answers to some of your most frequently asked questions.
General Questions about the "Win Gig Tickets" Promotion
How do I enter the "Win Gig Tickets" promotion?
I need an email address to participate?
Do I need a mobile phone to participate?
Do I have to be a certain age to participate?
Who is eligible to participate?
How long will the Promotion last?
What prizes are available to be won as part of the Promotion?
How can I claim my prize?
What is the Verification Code for?
Why do you need my email and postal address details?
I am concerned about getting unwanted emails from registering with the promotion?
I have forgotten my Login details?
I need to change some information that I entered for Registration.
How do I delete my account?
Unique Code Questions
Which products are part of this promotion?
I can't enter my unique code?
I can't read my Code - what do I do?
How many times can I enter a Code?
I entered my Code wrong, what do I do?
Do I have to purchase a Kit Kat product to enter the promotion?
Prize Questions
When will I know if I have won a prize?
If I win, how will I receive my prize?
Can I win more than one prize?
Account Questions
I want to change my email address but can't?
Website Questions
Do I need to install Macromedia Flash Plugin if I enter online?
I am unable to install the Flash Macromedia Flash Plugin. What can I do?
What are Cookies?
Why are they used on this Website?
Can I switch them off?
Are my details secure on this Website?
What's the minimum browser requirement for this site?
Ticketmaster Questions
How can I redeem my Ticketmaster Gift Code?
Can I use my Ticketmaster Gift Code to purchase tickets for gigs / events abroad?
When does my Ticketmaster Gift Code expire?
What can I redeem my Ticketmaster Gift Code for?
What happens if I only use part of my Ticketmaster Gift Code – will I be able to use the balance for something else?
How do I check the balance on my Ticketmaster Gift Code?
Do I need to register my details with Ticketmaster to redeem my Gift Code?
Do I have to activate my Ticketmaster Gift Code before I can use it?
I am having trouble redeeming my Gift Code. What should I do?
Can I get a refund on my Gift Code if I do not use the full balance?
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